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Annual Report and Accounts 2004

As this is the fi rst report of the Offi ce of the Pensions Ombudsman for a full fi nancial year, I have set out
briefl y the events of the “short” year 2003, covering the period from my appointment in April 2003 to the end of
that year. The main body of the report records fi nancial information and developments under various headings
concerned with the running of the Offi ce, together with comments on the casework undertaken and a number of important issues that have arisen in the course of this work, some of which may have implications for future policy and regulation. I have drawn particular attention to a number of recurring problems and areas where I consider that there is room for improvement in the administration of pension schemes.
In the course of the year, I have come across situations which involve breaches of the Pensions Act and of other legislation. While it is not within my remit to police compliance with the Pension Act, it is my policy to inform the Pensions Board of apparent breaches if I believe them to be of a suffi ciently serious nature to warrant further scrutiny by the Board. Similarly, it is the policy of this Offi ce to draw to the attention of the appropriate authorities any breaches of legal or other regulatory requirements where these breaches constitute an abuse, or threaten the security of the members and other benefi ciaries of occupational pension schemes and PRSAs.

A full copy of the report is available for download below.

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