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Ombudsman Schemes in Ireland

Garda Síochána Ombudsman Commission
The Garda Síochána Ombudsman Commission opened its public offices on May 9th 2007. The Garda Ombudsman is responsible for receiving and dealing with all complaints made by members of the public concerning the conduct of members of the Garda Síochána.

The Ombudsman is responsible for receiving and dealing with all complaints made by members of the public concerning the conduct of members of the Garda Síochána.

The Garda Ombudsman's mission is to provide the public with an independent and effective oversight of policing, and to deal with the public's complaints concerning Gardaí fairly and efficiently so that everyone can have confidence in the complaints system.

150 Abbey Street Upper, Dublin 1.
Tel: LoCall: 1890 600 800
Tel: (01) 871 6727
Fax: (01) 814 7023

Financial Services Ombudsman
The Financial Services Ombudsman Bureau considers complaints, disputes and claims from consumers about their individual dealing with all regulates financial services providers.

The former Insurance Ombudsman of Ireland and Ombudsman for Credit Institutions Schemes are incorporated into the statutory Financial Services Ombudsman Bureau.

3rd Floor, Lincoln House, Lincoln Place, Dublin 2.
Tel: Locall: 1890 88 2090
Fax: (01) 662 0890

Ombudsman for Children
The Ombudsman for Children's Office (OCO) has three main roles: Promoting Children and Young People's Rights; Complaints & Investigations Research & Policy

Millennium House, 52-56 Great Strand Street, Dublin 1.
Tel: LoCall: 1890 654 654
Tel: (01) 865 6800

Ombudsman for the Defence Forces
The Ombudsman for the Defence Forces investigates complaints by members and former members of the Defence Forces.

The Ombudsman's task is to ensure that members, and former members, of the Permanent Defence Forces and Reserve Defence Forces have a rigorous, independent and fair appeal for complaints they believe have not been adequately addressed by the internal military complaints process.

13/15 Lower Hatch Street, Dublin 2.
Tel : (01) 663 3222
Fax :(01) 663 3223
Email :
Website :

Office of the Ombudsman
The Office of the Ombudsman investigates complaints about administrative action, delay or inaction of Government Departments and Offices, Local Authorities, Health Boards and the postal service. A complainant may write, e-mail, telephone or call personally to the Office to submit a complaint. The Ombudsman is also the Information Commissioner and, in that capacity, she reviews the decisions of public bodies in relation to matters covered by the Freedom of Information Act, 1997.

18 Lower Leeson Street, Dublin 2.
Tel: (01) 678 5222
Fax: (01) 661 0570
Website: (Ombudsman) (Information Commissioner)

Office of the Pensions Ombudsman
The Office of the Pensions Ombudsman considers complaints of maladministration by, and disputes of fact or law with, trustees, managers, employers and administrators in relation to occupational pension schemes (i.e. those established by an employer). His jurisdiction includes Personal Retirement Savings Accounts, Personal Retirement Savings Accounts ( PRSAs) and Approved Retirement Funds(ARFs).

36 Upper Mount Street, Dublin 2.
Tel: (01) 647 1650
Fax: (01) 676 9577

Office of the Press Ombudsman
The Press Ombudsman is the public face of irish press regulation and receives complaints from members of the public, considers whether they are valid, and then seeks to resolve them to the satisfaction of everyone involved. The Press Ombudsman deals with the majority of complaints by members of the public. However, he also has the option of referring difficult cases (or cases where those involved are dissatisfied with the decision) to the Press Council of Ireland.

1,2 & 3 Westmoreland Street, Dublin 2
Tel: 1890 208 080
Fax: (01) 674 0046