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Guide for Respondents

You have been named as a respondent to a complaint or dispute referred to the Pensions Ombudsman. Copies of the relevant documents have been, or will be, forwarded to you. These instructions tell you what you should do in responding to the complaint or dispute, and what the procedure is for an investigation by the Pensions Ombudsman.
The Pensions Ombudsman has statutory powers permitting him to investigate and determine any matter that falls within his terms of reference. In some respects he has the same powers as a court of law (these powers are explained in more detail below). As a respondent, there are certain steps that you are required by law to take. You should therefore take the complaint or dispute and these instructions seriously, reading the instructions fully before responding.
If you do not respond, the Pensions Ombudsman may determine the matter which is the subject of the complaint or dispute without further notice to you. You will be bound by any order made by the Pensions Ombudsman. Such an order can be enforced by the Circuit Court, though you may appeal it to the High Court within 21 days of the making of an order.

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Instructions_&_Guidance_for_Respodents.pdf1.04 MB