The purpose of this document, which should be read in conjunction with my 2004 Annual Report, is to draw attention to some of the more interesting complaints that have been dealt with by my Office to date. During 2004 I issued 23 final determinations under Section 139 of the Pensions Act and I have included summaries of 19 of these cases below. In addition, 33 cases were solved during 2004 by the process of mediation or intervention and I have included summaries of 9 of these cases. I hope that these cases will be of practical benefit to those working in the industry. Copies of these summaries will soon be available on my Office’s website.
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