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Statement of Strategy 2007 - 2009

How time flies!
My first Statement of Strategy for this Office was produced three years ago, and already it is time to produce a new one. It gives me great pleasure to present this second statement to the Minister for Social & Family Affairs, Mr. Seamus Brennan, T.D.
In the intervening years the work of the office has increased greatly, putting pressure on our resources which we could not even have guessed at when the last statement was prepared. At the time, I realised that we could not accurately predict future volumes of work. We certainly had not factored in some of the complexity which has emerged in the course of our investigations.
The increase, over the past few years, in the demands placed upon us is a result of a successful awareness-raising campaign in the early days of the existence of the office. But more needs to be done. We often get comments from complainants that they found out about the office by accident. This is not really good enough. In this document, I comment on the need for extra resources. These are necessary anyway if we are to keep our operations effective, but are also essential if we are to get our message out to as many consumers as possible.
This strategy, which will be kept under continuous review over the next three years, depends for its success upon my receiving the support and resources I need.
I acknowledge, with real gratitude, the continuing support given to me and to my office by the Minister and by the management and staff of the Department of Social and Family Affairs. I would also like to thank my own staff, whose very hard work and exceptional dedication have made it possible to provide the service.

One can download the statement in full below.

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