The Pensions Ombudsman investigates and decides complaints and disputes concerning occupational pension schemes, Personal Retirement Savings Accounts (PRSAs) and Trust RACs. He is completely independent and acts as an impartial adjudicator. His appointment and powers come from the Pensions Act, 1990, as amended by the Pensions (Amendment) Act, 2002.
Paul Kenny was appointed as the Pensions Ombudsman on 28 April 2003 and was re-appointed in April 2009. He had previously spent 34 years in pensions consultancy. The Pensions Ombudsman is assisted by experienced and well qualified staff who have authority to act on his behalf, though the final decision on any complaint must be made by the Pensions Ombudsman himself.
There is no charge for bringing a complaint or dispute to him.
The updated version of the booklet "What can the Pensions Ombudsman do for you?" can be downloaded from the attachment link below.
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