Welcome..

...to the website of the Pensions Ombudsman of Ireland. The Pensions Ombudsman investigates and decides complaints and disputes from individuals about their occupational pension schemes, Personal Retirement Savings Accounts (PRSAs) and Trust RACs where there is both maladministration and financial loss. He is completely independent and impartial.

Our aim is to resolve complaints impartially, informally and quickly.  If we cannot assist with a particular complaint, we will explain why and may suggest other avenues for resolving the matter. There is NO cost to you for this service.

As part of the Public Service Reform Plan, the Government decided in 2013 that the Office of the Pensions Ombudsman and the Financial Services Ombudsman would amalgamate. Their website can be viewed by following the link below.

HOW THIS OFFICE WORKS

HOW TO MAKE A COMPLAINT

REQUEST FOR FEEDBACK

MISSION STATEMENT AND CUSTOMER CHARTER

STATEMENT OF STRATEGY 2013 - 2015

OUR VIDEOS

FINANCIAL SERVICE OMBUDSMAN